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Accessibility vendor review

The dashboard says 98. Your customers still can’t check out.

You pay a vendor to handle accessibility: a widget, a scanner, an AI that fixes things automatically. Automation reports what a rule can measure. People get stuck on what it can’t. I test your site the way people use it and show you the gap, with evidence.

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An illustration: the same checkout on the same day, scored 98 by automation and impossible to finish with a screen reader.

What you might be paying for

Each one reports what it can measure. None of them uses your site.

  • Overlay widget

    Reports
    A toolbar and a compliance badge on every page
    Can’t tell you
    Whether someone using their own screen reader can finish checking out

  • Scanner or monitoring dashboard

    Reports
    A score, and the rule violations it can detect in the code
    Can’t tell you
    Whether focus order, labels and error messages make sense to a person

  • AI auto-fix

    Reports
    Labels and alt text generated for you
    Can’t tell you
    Whether the generated text is right. “Image” and “button” pass the rule.

  • Audit exported from a scan

    Reports
    Every rule violation, repeated page by page
    Can’t tell you
    Which few problems actually stop people, and how to fix them in your code

How the review works

Promised, tested, compared.

  1. 1

    Gather what you were promised

    You share the order form, proposal and dashboard exports. I capture the vendor’s product pages, dated.

  2. 2

    Test the way people use the site

    Keyboard, NVDA, VoiceOver, zoom and reflow, with the vendor’s product running as your visitors get it.

  3. 3

    Show the gap

    Each claim beside the findings that test it, with evidence your team, your counsel or your vendor can check.

What you get

A full report in your client space
Every barrier with its WCAG criterion, impact, evidence and the fix in code, as in any EaseWeb report.
Claims beside findings
What the vendor described, where and when, next to what testing found. Facts only.
What you pay, and when it renews
The yearly fee and notice date next to a quote for fixing the barriers in your code.
Questions for your vendor
Tied to specific findings, ready for you to send yourself.

What this review is not

  • Not legal advice

    Whether your contract gives you a remedy is a question for your counsel.

  • I don’t contact your vendor

    You decide what to send, and when.

  • Not a verdict on a product

    The review covers your site, on the dates tested, set up as you run it.

Decide before your next renewal

Tell me what you use, the pages and flows that matter most, and when it renews. The review is scoped and quoted like any test. If you then want the barriers fixed, I fix them in your code and retest, so the result doesn’t depend on a subscription.

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